Providing clear and timely information, you will keep accurate member records and ensure that queries and applications are processed efficiently.

£26k-28k (dependent on experience)

Additionally, you will provide administrative support to the Membership Committee who oversee the admission to membership and professional registration and present online/face to face sessions on membership and professional registration, to encourage growth.

The post holder must be legally entitled to work in the UK. This job description may be reviewed and amended as appropriate in light of any changes to the Institute.

 

What you'll be doing

  • Responding to member enquiries by telephone and email in a timely manner
  • Processing applications for membership and professional registration, including our Defined Routes
  • Processing payments for applications and renewals
  • Providing administrative support to the Membership Committee, including, preparing applications, working closely with the Committee and producing outcome emails to candidates
  • Presenting online/face to face sessions on membership and professional registration, to encourage growth
  • Representing the IMarEST at national and international events, if required
  • Ensuring compliance with the IMarEST’s Royal Charter and by-laws, the terms of the Institute’s licenses from the Engineering Council and Science Council and other IMarEST/Engineering Council/Science Council rules and regulations in relation to the below responsibilities
  • Liaising with the Engineering Council and Science Council and associated bodies in conjunction with other departments to ensure the smooth running of any licensing inspections
  • Maintaining and improving processes and documentation relating to your area
  • Lead on CPD collection and reviews, taking part in internal audits and providing information for the Engineering Council/Science Council reports

 

About you

You must be experienced in working within a membership body or similar and have strong administrative experience. You will be comfortable in talking to members, industry, academia, governmental bodies and other professional bodies on a regular basis.

You will be comfortable with using a CRM, IT proficient, be hard working and a team player who is ambitious to learn and develop.

In addition to the above, you should have:

  • Administrative experience
  • Experience of working in a busy, customer service-focused office environment
  • A confident, engaging telephone manner
  • Excellent written and verbal communication skills
  • Strong organisational skills
  • Good attention to detail
  • Presentation skills (desirable)